JobbHopp Case Study
JobbHopp is a mobile app and that allows users (customer) the ability to request job services. These service requests are viewed by certified JobbHopp users (independent workers; aka "Hoppers") in the area.
“Hoppers” have been approved and categorized by skill set.
Branding, User Experience, Interface Design, Development, Analytics, Marketing
What is JobbHopp?
JobbHopp is a mobile app that allows users (customer) the ability to request job services. These service requests are viewed by certified JobbHopp users (independent workers; aka "Hoppers") in the area. “Hoppers” have been approved and categorized by skill set. They also have the choice of completing a service for a price the customer requested or bidding for an alternate price. The customer then has the authority in choosing their "worker". This is done based on viewing their profile, which includes:
How JobbHopp Works
Once the customer decides on a JobbHopp worker and they’ve agreed on a price, they become locked in an agreement. Both parties are protected by a contract for the completion of the desired service, for the price agreed upon. All required information is exchanged, and the JobbHopp worker is sent (and tracked) to the destination requesting service.
As the service is carried out, the customer is able to actively update their status. This is to ensure their satisfaction with the work being performed. When the "worker" feels the service is complete, they’ll use the app to alert JobbHopp that the service has been completed. The customer is then able to approve or disapprove of the service based on the worker's completion of the job.
If approved, the customer is charged the agreed price + state sales tax % + a service fee for using JobbHopp. The JobbHopp worker is paid the agreed price, minus a service fee for using JobbHopp. Both parties will:
-Review & rate each other.
-Report the job difficulty.
-Time to complete the job.
This information serves as a data storage collection for JobbHopp. As well as a reference for future JobbHopp app users.
The JobbHopp Process
1 - Start-Up
Start by creating an account with JobbHopp. Next, provide an email address, password, personal information including full name, DOB, address, etc. Lastly, you’ll provide a credit card to be locked in to the account (required.)
2 - Profile Customization
Select your profile picture, choose what personal information to display, show worker reviews, previous services post, and customer reviews.
3 - Job Postings
You have the ability to post jobs and services at desired prices. References are provided to demonstrate fair pricing and estimated times for particular jobs. When posting, complete job details and descriptions are required. The post is added to the feed based on GPS location and becomes visible to JobbHopp workers within a mile radius. Prices may be updated as desired.
5 - Status Updates
Through status updates, app users have the ability to constantly monitor workers. Any issues are reported to JobbHopp. This ensures services are being performed correctly and the customer is pleased.
4 - Agreement
Once a price is accepted and the worker is chosen, the customer's credit card is charged. The customer is granted a refund if the worker never shows. However, a contract protects the price agreement and work details.
6 - Approval
When a JobbHopp worker reports their completion of service, the customer can approve or disapprove of the work. If approved, the customer is charged the price agreed upon + state sales tax (by state) + JobbHopp service fee. If the customer disapproves, they must file a detailed report to JobbHopp stating their reasons for disapproval. JobbHopp staff will review and make a final decision on whether the service was not fulfilled as agreed upon. Depending on the outcome, customers may be refunded or charged.
7 - Review
Customers are able to review and rate workers after service is completed. This helps future customers when making their own decisions on a worker.
JobbHopp app is available for iOS
and Android in the Apple and Google Play stores.