VI Peel App Case Study
The VI Peel App supports the clients of VI Aesthetics with a free App that works as a calendar/alarm clock and a personal journal for tracking the client's progression. The VI Peel App is consistent in its reminders to clients. VI Peel App users receive notifications to apply their products on the necessary dates and times.
The client can use this App to track the progress of their VI journey by snapping a photo after each use and uploading it as a visual testimony.
Branding, User Experience, Interface Design, Development, Analytics, Marketing
The VI Peel Story
VI Aesthetics came to us with a big list of needs that would have to be fulfilled to turn the efficiency of the company around. Clients of VI Aesthetics were initially sent home with paper care instructions on product application and post-treatment of the VI Peel. This process left clients relying on the use of emails and phone calls for extra assistance.
This process proved to be rather ineffective as clients, being busy with day-to-day life, would often forget when or how to apply the product. Clients were left with no reminders and no guidance. And as there were no follow-ups, this resulted in challenges that had clients feeling confused and unhappy.
To correct this issue, features were built into the App which provide a closer connection between VI Aesthetics and their clients. Now clients can enjoy a more engaging and satisfying customer experience. Clients can shop and purchase products right from the App; they are instructed on the proper use as well as when to apply their products.
Reminders to Clients
This App is consistent in its reminders to clients on the application of their products on the necessary dates and times.
Track the Progress
The VI Peel App supports the clients of VI Aesthetics with a free App that works as a calendar, alarm clock and personal journal for tracking the client's progression.
Upload a Photo
The client can use this App to track the progress of their VI journey by snapping a photo after each use and uploading it to the App as a visual testimony.
The presence of online professionals reassures clients that each and every question they have can and will be answered. Client support is available throughout the entire VI Peel process.
Benefits of the VI Peel App
Clients are able to track their progress by checking into the App and posting progressive photos as they go. This feature gives clients a boost of motivation and confidence, as they can visually see their progress.
Clients have the ability to chat with an online professional and can be sure to have each and every question answered along with constant support throughout their journey.
VI Peel App users can read and share testimonies from other clients on their success with VI Aesthetics and give praise on their accomplishments. All of these features help save a substantial amount of time for the client and the company. The VI Peel App has resulted in an increase in sales and credibility as well as an increase in clientele.
VI Aesthetics came to the table with a concept and a sense of direction that we clearly understood - having tons of experience with medical programs. Through the art of communication and design, we were able to create an App that resolved all of VI Aesthetics' challenges. By equipping VI Aesthetics with the appropriate tools for their clients and enhancing their marketing, VI Aesthetics was able to simplify their process and benefit from doing so.
The VI Peel App is available for iOS and Android on Google Play and the App Store.